1. Who we are
BroadStreetWeb is a UK-focused web development and digital marketing agency. For the purposes of data protection law, BroadStreetWeb is the “data controller” for personal information collected through this website.
2. Information we collect
2.1 Information you provide
- Contact details such as name, email address, and phone number (if provided).
- Business information such as company name, website URL, and project requirements.
- Message content you submit via our contact forms or email.
2.2 Information collected automatically
- Approximate location (derived from IP address), device type, browser, and referral source.
- Usage data such as pages visited, time on page, and interactions (where analytics are enabled).
- Technical data such as performance metrics and error logs (where applicable).
3. How we use information
We may use personal information to:
- Respond to enquiries, requests, and proposals.
- Provide project information, estimates, and service recommendations.
- Improve our website performance, security, and user experience.
- Measure and understand site usage (where analytics are enabled).
- Comply with legal obligations and prevent misuse.
4. Legal bases (UK GDPR)
Depending on the situation, we process personal information under one or more of these bases:
- Consent (e.g., where you choose to submit information or accept analytics cookies).
- Contract (e.g., steps to provide a proposal or deliver services).
- Legitimate interests (e.g., improving our services, securing our website).
- Legal obligation (e.g., compliance with applicable laws).
5. Cookies & analytics
We may use cookies and similar technologies to provide core website functionality and to understand how our website is used.
5.1 What analytics may collect
If enabled, analytics tools may collect information such as pages viewed, session duration, approximate location, device and browser information, and referral source.
5.2 Your choices
You can control cookies through your browser settings. If we use a cookie banner, you can manage analytics preferences through that banner.
For details, please read our Cookie Policy.
6. Sharing & processors
We may share personal data with service providers (“processors”) who help us operate our website and provide services, such as hosting, analytics, and email delivery. We only share what is necessary and require providers to protect information appropriately.
7. Data retention
We keep personal information only for as long as necessary for the purposes described in this policy, including responding to enquiries, providing services, or meeting legal obligations.
8. Security
We use reasonable technical and organisational measures to protect personal information. However, no method of transmission over the internet is completely secure.
9. Your rights
Depending on your location and applicable law, you may have rights such as access, correction, deletion, restriction, or objection to processing. You may also have the right to data portability.
To make a request, please contact us using the details below.
10. International transfers
If we transfer personal data outside the UK, we take steps to ensure appropriate safeguards are in place, such as contractual protections where required.
11. Children
Our website and services are intended for businesses and adult users. We do not knowingly collect personal data from children.
12. Contact details
If you have questions or requests about this Privacy Policy, contact us:
If you are not satisfied with our response, you may have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
13. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, and the “Last updated” date will be revised accordingly.